We offer complete design, implementation, and project management for:

 

Communications and Information Technology Systems

• Voice over IP (VoIP) amongst corporate and branch offices, virtual workers

• Unified Communications technologies (IM/chat, presence, document sharing, softphone, audio and videoconferencing clients)

• Conventional and IP Telephone Systems

• Voice mail and voice messaging

• Data and converged Wide Area Networks (WANs – MPLS,
  Metro-Ethernet Services, Frame Relay, ATM, SONET, DWDM, VPNs)

• Dedicated and switched voice networks

• Advanced toll-free networks and complex routing

• Videoconferencing, video streaming, and collaborative applications

• Data Center design, relocation, modification

• Network Management Systems

• Disaster Recovery strategies and tactical solutions

• Network security, firewalls

• DSL, cable modem solutions, remote office applications

• Microwave/laser bypass and satellite transmission systems

• Wireless network design and deployment

 

Call Centers/Contact Centers

• Multimedia Contact/Call Center design and implementation

• Interactive Voice Response (IVR) and Voice Response Units (VRUs) for automated telemarketing functions

• Computer telephony Integration (CTI) - integrated voice, e-mail, fax and WEB forms in a seamless environment

• Predictive Dialer systems

• Wallboards, scripts development, staffing software applications

• Staff evaluation and measurement

• Help Desk system design

• Call Recording

• Workforce Management

• Speech Recognition

• Remote Worker Access

 

Cabling Infrastructure - Voice/Data Premise Distribution Systems

• Unshielded Twister Pair, CAT 3, 5, 5e, 6

• Fiber Optic backbone and riser systems

• Patch panel systems, rack systems

• Cable routes, cable material requirements

• Cable testing, documentation and management

• Equipment room layout, design, assessment and completion CAD drawings, CAD services, equipment schedules